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Please read this policy carefully before using Lucky Sparky LTD services

Protecting your data, privacy and personal information is very important to Lucky Sparky LTD(" us", " our" or " we"). It is vitally important to us that our customers feel secure when using the Services.


This policy (together with our terms of use at and any other documents referred to in it), sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by Lucky Sparky LTD. Please read this privacy policy carefully to understand the types of information we collect from you, how we use that information, the circumstances under which we will share it with third parties, and your rights in relation to the personal data you provide to us.


When visiting Lucky Sparky LTD's website at (our " Website"), or using any of the services offered via the Website, you will be asked to indicate your acknowledgment of, and where applicable your consent to, the practices described in this policy.


Our Website contains links to third party websites. If you follow a link to any of those third party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your personal information. Please check these policies before you submit any personal information to such third party websites.



We may collect and process the following data about you:


Information that you provide to us. You will be asked to provide us with your information when you:


  • fill in forms on our Website, or correspond with us by phone, email or otherwise;

  • register to use our Services, subscribe to our newsletter, promotional emails or other marketing materials;

  • use the Services;

  • report a problem with our Services; or

  • complete any surveys we ask you to fill in that we use for research purposes (although you do not have to respond to these if you do not want to).


The information you will be asked to provide to us for these purposes will include your first name, surname, email address, phone number, delivery address, or further information required to verify your identity.


Information we collect about you. With regard to each of your visits to our Website we may automatically collect the following information; however, this information cannot be used to identify you:


  • device-specific information, such as your hardware model, operating system version, unique device identifiers, and mobile network information;

  • technical information about your computer, including where available, your IP address, operating system and browser type, for system administration and analytical purposes;

  • details of your visits to our Website, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time), length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs); and


Information we receive from other sources. When using our Services, we will be in contact with third parties who may provide us with certain information about you in order to enable your use of the Services.


For the avoidance of any doubt, any reference in this privacy policy to your data shall include data about other individuals that you have provided us with.




Use of personal information under EU data protection laws must be justified under one of a number of legal "grounds" and we are required to set out the ground in respect of each use of your personal data in this policy. These are the principal grounds that justify our use of your information:


  • Consent : where you have consented to our use of your information (you are providing explicit, informed, freely given consent, in relation to any such use and may withdraw your consent in the circumstance detailed below by notifying us);

  • Contract performance : where your information is necessary to enter into or perform our contract with you;

  • Legal obligation : where we need to use your information to comply with our legal obligations;

  • Legitimate interests : where we use your information to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights; and

  • Legal claims : where your information if necessary for us to defend, prosecute or make a claim against you or a third party.


We use information held about you (and information about others that you have provided us with) in the following ways:


Types of Information Collected: Email address, first name, surname, home address

Uses of that Information: To provide you with access to our Website, and any other information which you request from us, and to use our Services.

Use Justification: Contract performance.


Types of Information Collected: Email address, first name, surname, home address, product choices and customization, phone call recordings and Website chat history

Uses of that Information: To provide you with the Services.

Use Justification: Contract performance.


Types of Information Collected: Email address, first name, surname

Uses of that Information: For marketing our own products and services that we believe will be of interest to you.

Use Justification: Legitimate interest (for marketing our own similar products and services and any re-engagement campaigns).


Types of Information Collected: Email address, first name, surname, home address, product choices and customization, phone call recordings and Website chat history

Uses of that Information: To identify more appropriate products and services to market to you.

Use Justification: Legitimate interest (to tailor our services appropriately). No marketing of third party products or services will be conducted without your consent.


Types of Information Collected: Email address, first name, surname, home address, product choices and customization, phone call recordings and Website chat history

Uses of that Information: To administer our Services and for internal operations, including research, data analysis and data statistics, and to create derived, anonymised and aggregated data to improve our Services.

Use Justification: Legitimate interest (to administer and improve our Services).


Types of Information Collected: Email address

Uses of that Information: To notify you about changes to our Services.

Use Justification: Contract performance, legitimate interests (to update our Services from time to time).


We will not sell your personal data (or any other data you provide us with) to third-parties, however, we reserve the right to share any data, which has been anonymised and/or aggregated. You acknowledge and accept that we own all right, title and interest in and to any derived data or aggregated and/or anonymised data collected or created by us.


We do share information with a number of trusted partners including but not limited to Google, Facebook, and LinkedIn to enable us to deliver targeted advertising to you. If you would prefer to opt out of this, please click here where you can manage your privacy settings at any time.




We may use information for marketing products and services to you in the following ways:


Type of marketing activity: Newsletters and marketing emails relating to our own similar services and products. Where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing.

Use Justification: Legitimate interest (to market our products and services - you have the right to unsubscribe at any time).


We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you or you may opt out by contacting us.




Our website is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.


All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, and American Express. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


Your passwords are stored on's servers. We do not disclose your account details. It is your responsibility to keep your password secure. Unfortunately, the transmission of information via the internet is not completely secure. Although Lucky Sparky LTD will do its best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent any unauthorised access.




We may also disclose your personal information to third parties in the following circumstances:


We may disclose your personal information to our service providers and business partners, including our manufacturers (to assist us in performing any contract we enter into with them or you, including providing the Website and the Services it enables), analytics providers, (to assist us in the improvement and optimisation of the Website) and/or a member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

Use Justification: Contract performance, legitimate interest, (to allow our service providers to provide the necessary services).


If we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of such business or assets.

Use Justification: Legitimate interest (to sell our business or assets); and where required by applicable law, consent (for sensitive personal data).


If Lucky Sparky LTD or substantially all of its assets are acquired by a third party, personal information about our customers will be one of the transferred assets. 

Use Justification: Legitimate interest (to sell our Company or assets); and where required by applicable law, consent (for sensitive personal data).


If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property, or safety of Lucky Sparky LTD, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

Use Justification: Legal obligation, vital interest.


Fraud Prevention and other checks. We and other organisations may also access and use your personal information to conduct credit checks and checks to prevent fraud. If false or accurate information is provided and fraud is identified or suspected, details may be passed to fraud prevent agencies.

Use Justification: Legitimate interest (to assist with the prevention of fraud and to assess your risk profile).


We may disclose your personal information to third parties, the court service and/or regulators or law enforcement agencies in connection with proceedings or investigations anywhere in the world where compelled to do so. Where permitted, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.

Use Justification: Legal obligation (to cooperate with law enforcement and regulatory authorities).




We will hold the above information for as long as is necessary in order to provide you with the Services, deal with any specific issues that may arise, or otherwise as is required by law or any relevant regulatory body. Once your account is terminated or deactivated, we shall delete the personal data relating to your account within 30 days. Some personal data may need to be retained for longer than this to ensure Lucky Sparky LTD can comply with applicable laws and internal compliance procedures, including retaining your email address for marketing communication suppression if you have opted not to receive any further marketing.


We restrict access to your personal information to those persons who need to use it for the relevant purpose(s). Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymized (and the anonymized information may be retained) or securely destroyed.




Under the General Data Protection Regulation (EU) 2017/676, you have various rights in relation to your personal data. All of these rights can be exercised by contacting us at


You have the following rights in relation to your personal data:


Right of Access

The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, a copy of the personal data undergoing processing.


Right to Rectification

We will use reasonable endeavors to ensure that your personal information is accurate. In order to assist us with this, you should notify us of any changes to the personal information that you have provided to us by sending us a request to rectify your personal data where you believe the personal data we have is inaccurate or incomplete.


Right to erasure / 'Right to be forgotten'

Asking us to delete all of your personal data will result in Lucky Sparky LTD deleting your personal data without undue delay (unless there is a legitimate and legal reason why Lucky Sparky LTD is unable to delete certain of your personal data, in which case we will inform you of this in writing).


Right to restriction of processing

You have the right to ask us to stop processing your personal data at any time.


Right to data portability

You have the right to request that Lucky Sparky LTD provides you with a copy of all of your personal data and to transmit your personal data to another data controller in a structured, commonly used and machine-readable format, where it is technically feasible for us to do so.


Right to complain

You have the right to lodge a complaint to a supervisory authority such as the Information Commissioner's Office in the UK (see []( Although we encourage our customers to engage with us in the event they have any concerns or complaints.


Lucky Sparky LTD will not ordinarily charge you in respect of any requests we receive to exercise any of your rights detailed above; however, if you make excessive, repetitive or manifestly unfounded requests, we may charge you an administration fee in order to process such requests or refuse to act on such requests. Where we are required to provide a copy of the personal data undergoing processing this will be free of charge; however, any further copies requested may be subject to reasonable fees based on administrative costs.


Asking us to stop processing your personal data or deleting your personal data will likely mean that you are no longer able to use Lucky Sparky LTD's Services, or at least those aspects of the Services which require the processing of the types of personal data you have asked us to delete, which may result in you no longer being able to use the Services.


Where you request Lucky Sparky LTD to rectify or erase your personal data or restrict any processing of such personal data, Lucky Sparky LTD may notify third parties to whom such personal data has been disclosed of such request.




Any changes we make to our privacy policy in the future will be posted on this page, and where appropriate, notified to you by email or notifications. We therefore encourage you to review it from time to time to stay informed of how we are processing your information.




Questions, comments and requests regarding this privacy policy are welcome and should be addressed to


For the purpose of the relevant data protection legislation, the data controller is Lucky Sparky LTD (company number 10775461) and with our registered address at 35 Chessington Court, Charter Way, London N3 3DT, UK.



Lucky Sparky LTD uses cookies to distinguish you from other users. This helps us provide you with a good experience when you use our Website, and also allows us to improve our Services. Please note that it is possible to disable cookies being stored on your computer by changing your browser settings. However, our Website may not perform properly or some features may not be available to you if you disable cookies.




We may use third party companies to provide advertising services and/or to collect certain information when you visit and interact with our website. These third-party companies may collect and use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visit to this website [and/or other websites] in order to provide advertisements about goods and services likely to be of greater interest to you. These third-party companies may use cookies and other technologies to recognise your browser to collect and record information about your web surfing activity including your activities on this website. 




We may also use technologies, such as our own cookies, to provide you with relevant online display advertising tailored to your interests. Our marketing partner, Conversant, assists us in managing these technologies. To opt out of our cookies used for this online advertising or to submit a data subject request specific to these technologies, should be addressed to

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