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SHIPPING & RETURNS

UK delivery methods & costs

We produce our products within the UK. Once dIspatched, they make their way to you via the below delivery methods:

 

FREE DELIVERY

3 - 6 Business days.

Royal Mail Signed For 2nd Class

Cost: Free

EXPRESS DELIVERY

1-2 Business days

Royal Mail Tracked 24Hs

Cost: £7.00

*Note: Production time is typically 1-3 business days. (It can take longer due to high number of orders over the holidays)

These estimates include production time.

Returns & cancellations

If you’re not happy with your order please let us know within 7 days of receipt of the parcel. For non-personalised products, we accept returns within 28 days of receipt of the parcel, please email hello@brainybear.co.uk to start the return process.

 

To allow us to assist you, please email hellobrainybear@gmail.com with clear photographs if applicable, as this will help us work out a resolution for you as quickly as possible.

 

Please refer to our Refund & Returns Policy in our Terms & Conditions for more details.


Contact Customer Service

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